KIMA MACHINERY is committed to offering quality lawn mowers, mini excavators, gardening equipment, and outdoor machinery.

Every eligible purchase from KIMA MACHINERY includes a 3-year warranty, beginning on the date the product is delivered to your address, subject to the terms and conditions outlined below.

WARRANTY COVERAGE

Our warranty is intended to cover eligible defects in materials or workmanship under normal use during the applicable warranty period.

Warranty coverage may vary by product, manufacturer, or product category. If a product includes a separate manufacturer warranty, the applicable manufacturer terms may also apply.

Customers should review any product-specific warranty information provided at the time of purchase.

REPLACEMENT POLICY

If your product qualifies for warranty service, KIMA MACHINERY will review the claim and determine an appropriate resolution.

Depending on the circumstances and product availability:

  • We may provide a new, identical replacement when the same product is available.

  • If the exact product is no longer available, we may offer a comparable product of similar value, subject to your agreement where required.

  • If replacement is not practical, we may arrange a repair, refund, or another appropriate solution in accordance with applicable law and the circumstances of the claim.

  • All warranty claims are reviewed before a replacement or repair is approved.

Any approved warranty resolution will be communicated to the customer.

WHAT MAY NOT BE COVERED

Warranty coverage may not apply to damage caused by:

  • Misuse or improper operation

  • Accidents or neglect

  • Unauthorized modifications

  • Improper maintenance

  • Normal wear and tear

  • Damage caused by improper installation or assembly

  • Failure to follow manufacturer instructions

  • Use outside the product’s intended purpose

  • Damage resulting from external causes unrelated to manufacturing defects

These exclusions apply only to the extent permitted by applicable law and do not limit any mandatory consumer rights.

YOUR RIGHTS ARE PROTECTED

A replacement product provided under warranty will remain subject to the applicable warranty terms and protections required by law.

Nothing in this policy is intended to exclude or limit any rights or remedies available to you under applicable consumer protection laws.

HOW TO REQUEST WARRANTY SERVICE

To request warranty assistance, please contact KIMA MACHINERY and provide the following information:

  • Your order number

  • The name and model of the product

  • A description of the issue

  • Photos or videos showing the problem, where applicable

  • The date of delivery, if known

  • Any other information reasonably needed to review the claim

Our support team will review your request and explain the next steps.

Please do not return a product before receiving instructions from our support team.

CUSTOMER SUPPORT

For warranty or replacement assistance, contact KIMA MACHINERY using the details below.

KIMA MACHINERY

We appreciate your trust in KIMA MACHINERY and are committed to helping you resolve eligible product issues fairly and efficiently.