KIMA MACHINERY maintains a secure and organized process for handling customer orders and payments. Please review the following billing terms before placing an order on kimamachinery.shop.

ORDER ACCEPTANCE

KIMA MACHINERY reserves the right to review, decline, limit, or cancel an order when necessary and as permitted by applicable law.

An order may be reviewed or declined for reasons including:

  • Incomplete or inaccurate billing information

  • Incomplete or inaccurate shipping information

  • Suspected fraudulent or unauthorized payment activity

  • Unusual order quantities

  • Duplicate or repeated transactions

  • Product availability issues

  • Payment authorization problems

Submitting an order does not guarantee acceptance. An order is considered accepted once it has been successfully processed and confirmed by KIMA MACHINERY.

ACCOUNT AND BILLING INFORMATION

You agree to provide:

  • Current, complete, and accurate billing information

  • Valid payment information

  • A valid shipping address

  • A working email address

  • A valid phone number when requested

You are responsible for ensuring that the information provided during checkout is correct.

If your information changes before your order has been processed or shipped, please contact us as soon as possible so we can determine whether the requested changes can be made.

PAYMENT AUTHORIZATION

By placing an order, you authorize KIMA MACHINERY and its payment processing provider to charge the payment method selected during checkout for the total amount displayed before the order is submitted.

Payments may be subject to authorization, verification, and fraud-prevention checks.

If payment cannot be authorized or verified, the order may be delayed or canceled, subject to applicable law.

ORDER MODIFICATIONS

If you need to change information associated with an order, please contact us as soon as possible.

We will make reasonable efforts to assist with changes before the order has been processed or shipped.

Once an order has entered the shipping process, certain changes may no longer be possible. Any approved changes will be communicated to you by our customer support team.

ORDER CANCELLATIONS

KIMA MACHINERY may cancel an order when necessary because of payment issues, suspected fraud, product availability, incorrect pricing, or other legitimate order-processing problems, subject to applicable law.

If we cancel an order after payment has been successfully collected, any applicable refund will be issued to the original payment method unless otherwise agreed or required by law.

If you wish to request a cancellation, contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or shipped.

For additional information about refunds and returns, please review our Return and Refund Policy.

BILLING ERRORS

If you believe there is an error with your payment, including an incorrect or duplicate charge, please contact us with your order number and details about the issue.

Our team will review the transaction and assist with resolving any confirmed billing issue in accordance with applicable law and our store policies.

NEED HELP WITH YOUR ORDER?

For questions about billing, payments, or an existing order, contact KIMA MACHINERY using the information below.

KIMA MACHINERY

Thank you for choosing KIMA MACHINERY. We appreciate your business and are committed to providing a clear and reliable ordering experience.