Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, payments, warranties, and more at KIMA MACHINERY.

1. When Will I Receive My Order?

Orders are generally handled within 1 business day, Monday through Friday. After your order ships, the estimated transit time is 1–3 business days. Delivery times may vary depending on the product, destination, carrier, and delivery arrangements.

2. How Long Does Order Handling Take?

Our standard handling time is 1 business day, Monday through Friday. Orders received before 2:00 PM Eastern Time (ET) are eligible for same-business-day processing. Orders received after the cutoff will generally be processed on the following business day.

3. How Much Does Shipping Cost?

KIMA MACHINERY offers free shipping on eligible orders within the United States. Please review the product listing and Shipping Policy for any applicable restrictions, particularly for large machinery.

4. Where Does KIMA MACHINERY Ship?

We currently ship to all 50 states within the United States. International shipping is not available at this time.

5. How Do I Track My Order?

Once your order ships, tracking information will generally be sent to the email address used during checkout. Please allow up to 48 hours for the tracking information to become active with the carrier.

6. I Entered the Wrong Shipping Address. What Should I Do?

Please contact us as soon as possible at Contact@kimamachinery.shop. If your order has not already been processed or shipped, we will do our best to update the shipping address.

7. Can I Change My Order After Placing It?

Please contact us immediately at Contact@kimamachinery.shop with your order number and the change you would like to make. If the order has not already been processed or shipped, we will do our best to accommodate your request.

8. My Tracking Says “Returned to Sender.” What Happens Next?

Please contact our support team with your order number and tracking information. Once the shipment’s status has been reviewed, we will explain the available options, which may include reshipment or another appropriate resolution.

9. What Payment Methods Do You Accept?

We accept the payment methods displayed at checkout. Depending on availability, these may include major credit and debit cards such as Visa, Mastercard, American Express, and Discover.

10. The Website Is Not Loading Properly. What Should I Do?

Please email Contact@kimamachinery.shop with details about the issue you are experiencing. If possible, include a screenshot and the device or browser you are using so our team can assist you more efficiently.

11. I Am Receiving an Error When Trying to Place an Order. What Should I Do?

Please contact our support team at Contact@kimamachinery.shop. Include a screenshot of the error and a brief description of what happened. For your security, do not send your full payment card number or password by email.

12. What Is Your Return Policy?

Eligible products may be returned within 90 days of the delivery date, subject to our Return and Refund Policy. We accept returns of defective and non-defective products, including new and slightly used products, subject to approval and applicable conditions.

Please contact us before sending any item back so we can provide return instructions.

13. How Do I Request a Return?

Email Contact@kimamachinery.shop or call 904-663-4870 with your order number and the reason for the return. Please wait for approval and return instructions before shipping the product back.

14. Do You Charge a Restocking Fee?

No. KIMA MACHINERY does not charge restocking fees on approved returns.

15. When Will I Receive My Refund?

Once your return is received, it will generally be inspected within 72 hours. Approved refunds are processed within 7 business days after the inspection is completed. Your bank or payment provider may require additional time for the funds to appear in your account.

16. I Received a Damaged or Defective Product. What Should I Do?

Please email Contact@kimamachinery.shop with your order number, a description of the issue, and clear photos of the damaged or defective product. Our team will review the issue and help determine an appropriate solution, which may include a replacement or refund.

Please wait for our instructions before returning the item.

17. I Received the Wrong Product. What Should I Do?

Please contact us at Contact@kimamachinery.shop with your order number and photos of the product you received. Our support team will review the issue and help arrange an appropriate resolution.

18. Do Your Products Come With a Warranty?

Eligible purchases include a 3-year warranty, beginning on the date of delivery, subject to the applicable warranty terms. Coverage may vary by product, manufacturer, and product category.

Please consult our Warranty and Replacement Policy or contact our team to confirm the warranty coverage for a specific lawn mower, mini excavator, or gardening equipment model.

19. What Products Does KIMA MACHINERY Sell?

KIMA MACHINERY specializes in:

  • Lawn mowers for lawn maintenance and landscaping

  • Mini excavators for excavation and small construction projects

  • Gardening equipment and outdoor machinery

Please review individual product pages for specifications, features, and availability.

20. How Can I Contact KIMA MACHINERY?

You can contact our customer support team using the information below.

Still Need Help?

KIMA MACHINERY

We appreciate your interest in KIMA MACHINERY and look forward to helping you find the right equipment for your needs.