At KIMA MACHINERY, we want every customer to be satisfied with their purchase. If something isn’t right with your order, we’re here to help you find a suitable solution.

Return Eligibility

You may request a return within 90 days of the delivery date, subject to the following conditions:

  • We accept returns of defective and non-defective products.

  • We accept returns of new and slightly used products.

  • Returns are free for eligible items. KIMA MACHINERY covers return shipping costs for approved returns of defective and non-defective products, whether new or slightly used.

  • Customers will not be charged return shipping fees for eligible, approved returns.

All returns must be approved by our customer support team before the item is shipped back.

How to Request a Return

1. Contact Us First

Contact us at Contact@kimamachinery.shop or call 904-663-4870. If your item is damaged, defective, or incorrect, please include clear photos and a brief description of the issue.

2. Wait for Instructions

Our team will review your request and provide return instructions. Please do not ship any item back until you receive approval.

3. Return the Item

Once your return is approved, we will explain how to return the product. If you are instructed to arrange shipping yourself, use a trackable and insured shipping method and retain your tracking number.

4. Available Return Methods

Depending on the product and your location, approved returns may be arranged by mail, through a designated drop-off location, or by another method confirmed by our support team.

Exchanges

We accept exchange requests for eligible products within 90 days of delivery.

To request an exchange:

  • Contact us before returning the item.

  • Provide your order number and details of the product you wish to exchange.

  • Ensure the item meets the eligibility requirements for a standard return.

  • Wait for approval and follow the return instructions provided by our team.

If the requested replacement product is unavailable, we will work with you to identify another suitable option or arrange a refund, as applicable.

There are no restocking fees for approved exchanges.

Refund Process

Once your returned item is received, our team will inspect it, generally within 72 hours of receipt.

  • Approved refunds will be processed within 7 business days after the inspection is completed.

  • Eligible refunds include the original shipping and handling fees.

  • We do not charge restocking fees for approved returns.

  • Your financial institution or payment provider may require additional time for the refund to appear in your account.

Refunds are generally issued to the original payment method unless otherwise agreed or required by applicable law.

Wrong, Damaged, or Defective Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible.

Email Contact@kimamachinery.shop with your order number, a description of the issue, and clear photographs where applicable.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include:

  • A replacement product

  • A full refund

  • Another suitable solution agreed upon with you

Depending on the circumstances and applicable requirements, we may not require the defective, damaged, or incorrect item to be returned. Our team will confirm the next steps when reviewing your request.

Need Help?

If you have questions about returns, exchanges, or refunds, our customer support team is available to assist you.

KIMA MACHINERY

We appreciate your business and are committed to helping you have a positive experience with KIMA MACHINERY.